Question 1

Do you accept a payment plan?

Accepted Answer

Yes, we have several options at checkout on how you can pay for any package.

Question 2

Is a passport required to travel?

Accepted Answer

All international trips require a valid passport. Expiration date must not be less than 6 months from date of travel.

Question 3

What if I have a question after hours?

Accepted Answer

You may email us any time of the day or night. Emails received after hours will be answered first thing the next business day. If you have a trip book with us and need to contact us during that time after hours you will have already been given our emergency contact number.

Question 4

What is required to hold my reservation?

Accepted Answer

A deposit is required to hold any packages.

Question 5

Do you provide an itinerary for your packages?

Accepted Answer

Yes, all group packages have an itinerary that is set in place to give the customer a planned vacation. Keep in mind, you are not required to participate in any activities listed in the itinerary.

Question 6

Is travel insurance required?

Accepted Answer

Although it is not required it is recommended. Here are a couple of travel insurance companies listed below but feel free to reach out to your insurance company to see if the offer travelers insurance.

allianz travelers insurance
travel guard 
insure my trip

Question 7

What if I need to make changes to my package?

Accepted Answer

All changes need to be made during the first 48 hours of booking your package. No changes can be made after then without approval from management.

Question 8

What happens if I need to cancel my trip?

Accepted Answer

Unfortunately there are no refunds. So please make sure you can attend your trip when you purchase it.

Question 9

What if my roommate cancels?

Accepted Answer

If the number of people in a room changes then the booking will change according to the number of people remaining in the room. The price of the package will be adjusted to the correct amount.

Question 10

Are flights included in the packages?

Accepted Answer

No, you are responsible for booking your own flights. However, we will be willing to assist you if needed.

Frequently asked questions